IMPORTANT
SHIPPING INFORMATION
Some items may be
too large or too heavy to be shipped by the method you have chosen, or to your
chosen destination. Oversized and heavyweight items can not be shipped via UPS.
Some items (for example, all TV's over 20") can only be shipped by
trucking companies. In these instances, shipping prices are subject to
increase, based upon size and weight. In any event, we will contact you to
inform you about the shipping charges, and only ship your order upon approval.
Orders generally take two to five business days to process prior to shipping.
However, orders may not ship quickly if we and our suppliers are out of stock.
We cannot and do not guarantee shipping in any specific time frame. If you call
us, we will give you an estimate to the best of our knowledge.
PRICING AND
AVAILABILITY POLICY:
Pricing and
availability are subject to change without notice. Worldwide Link, Inc. has no
liability in the case of orders arising from typographical errors and reserves
the right to cancel any orders without assigning any reasons. Every effort has
been made to ensure accuracy of information listed and Worldwide Link, Inc. is
not responsible for any errors contained therein.
PAYMENT POLICY:
We accept Wire
Transfers, Pay Pal, American Express, MasterCard, Visa & Discover. Your
card may be billed once the order is received or once the order is processed
and ready to be shipped, depending on the product and on each case.
Cashiers checks, money orders, company check and personal checks are also
accepted as means of payment. These should be sent along with a printout of
your order to: Worldwide Link, Inc. 5968
West Northwest Hwy., Suite 1737, Dallas,
TX 75225.
In all cases, the product might not be shipped until the funds are totally
clear in Worldwide Link, Inc.'s Bank Account. For Cashier’s check
and money order payments, orders are usually released immediately on receipt of
the payment document by Worldwide Link, Inc. For company and personal checks,
orders will be shipping only after funds are released from your financial
institution to Worldwide Link, Inc. This could take up to 10 business days
after receipt of payment by Worldwide Link, Inc. All checks returned unpaid
will be subject to a $30.00 fee charged to you. On orders being paid for by
means other than credit card, availability of the product might change while
your payment is in transit or funds are being cleared and Worldwide Link, Inc.
cannot reserve or guaranty continued availability.
When using your credit card be sure to provide your exact billing and shipping
addresses and phone numbers your credit card has on file on you. Incorrect
information may cause a delay in processing your order.
ORDER ACCEPTANCE POLICY:
Your receipt of an
electronic or other form of order confirmation does not signify our acceptance
of your order, nor does it constitute confirmation of our offer to sell.
Worldwide Link, Inc. reserves the right at any time after receipt of your order
to accept or decline your order for any reason. Worldwide Link, Inc. reserves
the right at any time after receipt of your order, without prior notice to you,
to supply less than the quantity you ordered of any item. All order placed over
$100.00 must obtain pre approval with an acceptable method of payment, as
established by our credit and fraud avoidance department. We may require
verifications or information before accepting any order.
CANCELLATION POLICY:
Once you place the
order, we will proceed to ship from stock or place a purchase order to the
manufacturer and have them ship directly to you. Since generally we are not
allowed to return purchased items, we cannot accept cancellations. So please be
sure about the purchase you are making. Once you do it, it is final.
However,
♦
If you call and want to cancel the
order before we have processed it in our system, we will gladly cancel it,
but will need to charge you a $10 cancellation fee.
♦
If you call and want to cancel the
order after we have processed in our system, but the product has not shipped
yet: Provided that we can stop the shipment, we will gladly cancel your order,
but will have to charge you a $25 cancellation fee.
♦
If product has shipped: NO
CANCELLATION WILL BE POSSIBLE. Please refer to our Returns policy.
In case we can and
do cancel your order, please insist on obtaining a cancellation notice from us
IN WRITING. Otherwise the item may be shipped and therefore we will charge your
credit card, even if you reject the shipment. Once the product has
shipped, it is yours.
REPLACEMENTS
POLICY
Worldwide Link
reserves the right to accept to replace a product, even if defective upon
receipt. However, in most cases, if the product arrives defective or
damaged & you call us within 48 hrs of receipt, we will give you
instructions and send a replacement UPON receipt of damaged unit. In many cases
you will need to cover the shipping cost of the damaged unit and we will
cover the cost of shipping the replacement to you. Please only use UPS or
FEDEX, insure the product for the total amount including shipping and obtain
and email us the Tracking number. If you want to avoid paying the
shipping cost of the damaged unit back to us (or to our supplier), you can
always call the Manufacturer and have them give you instructions for the repair
or replacement (as per their policy). If the product arrives in good
condition and after some time malfunctions, you need to contact the
Manufacturer directly for warranty information.
RETURN POLICY
Some customers
abuse the fact that it is common for Department Stores and Large Retail Chains
to accept returns with no questions asked. We cannot accept returns
unless our supplier accepts it, and in case they do, we are usually subject to
a high restocking fee. Therefore, please be advised that Worldwide Link, Inc.
is not obligated to accept returns or to replace any product. Please
contact the Manufacturer for warranty information. However, we will make
exceptions on a case by case basis. If we decide to accept a return or
make a replacement, we would need to issue a Return Authorization (RA#).
Without the RA#, no refund will ever be given, even if the customer ships the
product(s) back to us or to our suppliers. In other words, you need to communicate
with us before taking any action. Assuming an RA# and instructions are
given to you, and assuming we accepted to give you a refund, we will still
charge a re-stocking fee of 25% of the value of the product plus a $15
processing fee, and refund the difference. No freight cost (either way) will be
refunded, which means that you have to pay for the return freight
SALES TAX:
If required by law,
Worldwide Link, Inc. will add sales tax to the order to be paid by the
customer. Applicable sales tax will be charged on all orders to be delivered in
the state of Texas.
WARRANTY INFORMATION:
Some surplus
products are sold “AS-IS” with no Warranty while other Products
purchased from Worldwide Link, Inc. carry full manufacturer’s warranty in
which case, issues arising from the same must be taken up directly with the
manufacturers. Unless specifically stated in writing and on the bill of
sale, Worldwide Link, Inc. does not offer a Warranty of any kind on products
sold to its clients. Please ask on a per transaction basis if interested
in Warranty information.
INTERNATIONAL ORDERS
Worldwide Link,
Inc. does Export too many countries. We do accept international orders, but
only to wholesalers or resellers and with a minimum order of $2,500. For
international orders, we only accept wire transfers in advance or Letters of
Credit.
SHIPPING POLICY:
Worldwide Link,
Inc. does not ship on Saturday or Sunday. Due to shipping restrictions we
cannot deliver to P.O. Boxes. Standard shipping takes 3 to 10 business
days. Next day or two day shipping is available upon request.
DISCLAIMERS:
DISCLAIMER AND
LIMITATION AS TO PRODUCTS SOLD
Most of Worldwide
Link, Inc. products are guaranteed by the manufacturers. In some cases, the
warranties are offered by Worldwide Link’s suppliers or by Third Party
warranty companies. Except as expressly stated herein, Worldwide Link, Inc.
makes no representations or warranties, either express or implied, of any kind
with respect to products sold on this site, including but not limited to, merchantability
and fitness for a particular purpose. You agree that the sole and exclusive
maximum liability to Worldwide Link, Inc. arising from any product sold on the
Worldwide Link, Inc. shall be the price of the product ordered. In no event
shall Worldwide Link, Inc. be liable for special, indirect, consequential, or
punitive damages related to products sold.
